We know a successful campaign looks like new, happy customers who come back again and again. We also know that a smooth redemption process makes for happy customers...and a happy staff!
Localvore is on deck to help train your team on redemption so everyone feels confident and prepared to deliver high quality service when your Impact Offer goes live.
Here's what to expect...
When your new customers come in, they'll pull up their purchases on their phone at localvore.co. The fine print for the voucher will be clearly presented on this screen.
Get prepared in advance for customers to come in with their vouchers by going to merchants.localvore.co and logging into your account on the device you've designated for redemption.
Once you're logged in, the site will remember you and your staff can easily navigate to your dashboard whenever they need to redeem a voucher.
When your deal goes live for users to purchase, you'll see 'Redeem Deals' appear in the top right corner of your merchant dashboard.
When the redemption screen is open, you'll see a field where you can begin by entering your customer's voucher code. Follow the steps below to complete the redemption process.
We'll use the information you provide about bill total to calculate your Impact Offer ROI and report on your average bill total so you can evaluate the success of your campaign with real data.
Don't forget! Your customers may still come in with Localvore vouchers after the promotion has expired. According to the laws of your state, all vouchers must be honored for their paid value after the promotional value expiration. Please keep this in mind and prepare your team! We make the current value of the voucher clear during redemption to eliminate confusion.